Worth clearing up in the first paragraph rather than the small print. This brand carries no keys, drills nothing and holds no licence. It takes your request and hands it to an independent locksmith who works where you are.
A wooden street door in Alfama with a hundred-year-old lever lock is a different job from a reinforced apartment door in Parque das Nações with three deadbolts. The five questions in the form are the ones a locksmith asks on the phone before getting in the car.
Whoever turns up runs their own business. They set the price, issue the invoice with IVA and answer for the work in their own name. Nothing on this site is marked up and nothing is added to what they charge.
The name comes from the domain and from the fact that lockouts do not keep office hours. Requests are accepted at any hour and pushed out immediately. What is never claimed is that somebody is sitting by a phone all night — that would be a promise this brand has no way to keep.
Four steps, and only the first one is yours.
Area, what happened to the lock, and how to reach you. A photo of the lock face saves a whole round of questions.
A jammed cylinder, a snapped key and a door slammed on the latch need three different sets of tools. They are not the same call.
The job goes to a locksmith covering your area and you get their name. From that point you deal with them directly.
The number comes from the locksmith and it comes before the drill does. You are free to say no and call somebody else.
If your problem is on this list, somebody in Greater Lisbon does exactly that several times a week.
The research behind this site found the same thing on both languages: almost nobody in this market publishes a number. Here is what the public listings and price pages do say, so you have something to measure a quote against.
Typical range according to public listings and price pages — indication, not a quote. Sources: an OLX locksmith listing for Algés, the published Bricovitor call-out reference, Zaask's lock-replacement guide and Fixando's page for fitting locks and safes, all read in August 2026. Full breakdown on the price page.
Distance behaves differently in a lockout than in any other trade. Nobody is waiting for a part; somebody simply has to arrive. That makes the honest coverage question not "do you serve this area" but "who is already near it right now", and the answer changes by the hour.
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No. It is a matching service. The person who arrives at your door is an independent business who prices the job, invoices it and answers for it in their own name. This site does no locksmithing and takes no cut of what you pay.
It means requests are taken at any hour and pushed out straight away. It does not mean a guaranteed answer at four in the morning, because there is no way to promise that honestly without a permanent night team behind it. You will be told what is realistic rather than what sounds good.
Nothing. Sending the request is free, and you are under no obligation to accept the price you are given. You pay the locksmith for the work at the price the two of you agreed, and nothing at all to this site.
Expect to be asked, and take it as a good sign. A locksmith who opens any door for anybody is a locksmith with a problem. An identity document with the address, a utility bill, a tenancy contract on your phone or a neighbour who knows you are normally enough.
No. Write in English and the Portuguese side is handled for you. Do keep in mind that the locksmith may prefer Portuguese once on site, so having the street, number, floor and door written down on your phone genuinely speeds things up.
Stop before any tool touches the door and ask for the full number, including the call-out and IVA. This trade has a documented reputation problem with prices that grow on arrival, which is exactly why the figures on this site are published openly. Tell us if it happens — somebody who does that stops getting requests from here.
One picture of the lock face and the door edge tells a locksmith more in two seconds than a form does in two minutes. WhatsApp works fine.
Free, no obligation, and a straight answer if nobody nearby can take it.